This FAQ page is based on frenquently asked questions from our customers. If you have any further questions feel free to contact us.
|
|
Online Courses |
Q: |
After I purchase an online course, what do I need to do? |
A: |
Your order will be processed within 1 business day and you will receive an email with a activation code, which is a series of letters and numbers. On the log in page, enter this activation code in the new user section. Then you can set up your user account with a familiar login identification and password.
NOTE: DO NOT use the activation code we provided to login to the course after you have set up your user account. You must use your login identification and password you created to log in.
|
Q: |
How do I access the online courses? |
A: |
Go to http://www.elearning.hadawayassociates.com and enter your login information.
|
Q: |
Why am I not able to access the course immediately after I make the purchase online? |
A: |
The course resides on a learning management system, a complex program that automatically track learner’s progress, scores final exams, and tracks evaluation information. At this time, we must manually issue an activation code after your purchase has been processed. This process will require one (1) business day.
|
Q: |
When I purchased a course, I set up a user id and password. Can I use the same id and password after I enter the activation code? |
A: |
Yes. The user id and password on the Webstore will make subsequent purchases easier. Entering the same information after the activation code will not interfere with your Webstore account.
|
Q: |
What period of time do I have to complete each course? |
A: |
There are no requirements for completing the course in a specific period of time. Your login information will be effective for one (1) year after purchase.
|
Q: |
After completing the course, how do I receive my certificate of completion? |
A: |
The certificate will be sent by email as a PDF file. To view and print this file, you will need to have Adobe Acrobat Reader on your computer. To download a free version of this software, click here. The certificate is sent in this format so that the information cannot be easily altered.
|
| Q: |
How do you determine the number of contact hours to award for each course? |
| A: |
After completion of each course, a small group of learners is selected from the targeted audience. These learners are asked to track the amount of time they spend working on the course. The average time for this group is used to establish the number of contact hours.
|
|
How can I be selected for pilot testing of future online courses? |
|
Send an email to megan1@hadawayassociates.com indicating your interest in pilot testing future courses.
|
|
Are discount registration fees available for the online courses? |
|
Yes. Please call our office to discuss your needs.
|
| Q: |
Is it possible to obtain a licensing agreement for the online courses? |
| A: |
Yes. A licensing agreement can be set up based on your specific needs. One person within your facility can be set up as the administrator who will have access to the group information on the learning management system. Please call our office to discuss your needs.
|
|
|
|
|
|
|
LYNN HADAWAY ASSOCIATES ©2001 |
| 770-358-7861 | 770-358-6793 FAX |
|
|
|